Frequently Asked Questions

1. What payment methods do you accept?

We accept major credit/debit cards, bank transfers, and other secure online payment options. Details are available during the checkout process.

2. How long does order processing take?

Orders are typically processed within 1-2 business days, excluding weekends and public holidays.

3. How do I track my order?

After your order is shipped, you’ll receive a confirmation email with a tracking number and a link to monitor your shipment online.

4. What are the shipping options and charges?

Islamabad/Rawalpindi Twin Cities: Enjoy free shipping.
Other Regions in Pakistan: A flat rate of 150 Rs. applies.
International Orders: Shipping charges vary based on destination and package details.

5. Can I return or exchange an item?

Yes. Please refer to our Return Policy for details on eligibility, the return process, and timelines for refunds or exchanges.

6. How can I cancel or modify my order?

If you need to cancel or change your order, contact our customer support as soon as possible. Orders that have been processed or shipped may not be eligible for modifications.

7. Is my personal and payment information secure?

Absolutely. We use robust security measures to protect your personal and payment details during every transaction.

8. Who do I contact if I have questions about my order?

Our customer support team is here to help. Please email us at ipd.pakistan@gmail.com or call us at +92 51 4900387.