Effective Date: February 27, 2025
We respect your privacy and are committed to protecting your personal information. Here is how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our store.
1. Information We Collect
- Personal Information: When you register, place an order, or subscribe to our newsletter, we may collect your name, email address, postal address, phone number, and payment details.
- Usage Data: We automatically receive and record information regarding your interaction with our website (e.g., pages visited, browser type, IP address) through cookies and similar technologies.
2. How We Use Your Information
- Order Processing: To process your orders, manage payments, and arrange for shipping.
- Customer Service: To respond to your inquiries, provide support, and improve our services.
- Marketing: With your consent, to send you information about new publications, promotions, and events related to peace and diplomacy.
- Analytics: To monitor and analyze website usage and trends in order to improve the user experience.
3. Cookies and Tracking Technologies
We use cookies and other tracking technologies to personalize your experience on our website, analyze trends, and administer the site. You can control cookie preferences through your browser settings.
4. Information Sharing
We do not sell or rent your personal data. We may share information with trusted third-party service providers (such as payment processors and shipping companies) solely to facilitate our business operations. These third parties are required to maintain the confidentiality of your data.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
6. Third-Party Websites
Our website may contain links to third-party sites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
7. Your Rights
Depending on your location, you may have rights to access, correct, or delete your personal data. Please contact us to exercise these rights.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
9. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
Email: info@ipd.org.pk
Refund Policy
Effective Date: February 27, 2025
Our Refund Policy is designed to ensure a clear and straightforward process for customers at the Institute of Peace and Diplomatic Studies ecommerce store.
1. Eligibility for Refunds
- Refunds are issued only for products that have been returned in accordance with our Return Policy.
- Once we receive and inspect your returned item(s), we will notify you of the status of your refund.
2. Method of Refund
- Approved refunds will be applied to the original method of payment.
- Please note that it may take 7–10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
3. Partial Refunds
- In cases where only part of an order is returned, a partial refund will be issued.
- Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
4. Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately at info@ipd.org.pk with supporting photos and details.
- We may request that you return the item for a full refund or exchange it for a replacement at no additional cost.
5. Non-Refundable Items
- Certain items such as digital downloads, gift cards, and items marked as non-refundable are not eligible for refunds.
6. Contact Us
For any inquiries regarding refunds, please contact our Refunds Department at:
Email: info@ipd.org.pk