Effective Date: February 27, 2025
Our Refund Policy is designed to ensure a clear and straightforward process for customers at the Institute of Peace and Diplomatic Studies ecommerce store.
1. Eligibility for Refunds
- Refunds are issued only for products that have been returned in accordance with our Return Policy.
- Once we receive and inspect your returned item(s), we will notify you of the status of your refund.
2. Method of Refund
- Approved refunds will be applied to the original method of payment.
- Please note that it may take 7–10 business days for the refund to appear on your account, depending on your bank or credit card issuer.
3. Partial Refunds
- In cases where only part of an order is returned, a partial refund will be issued.
- Shipping fees are non-refundable unless the return is due to an error on our part or a defective product.
4. Defective or Damaged Items
- If you receive a defective or damaged item, please contact us immediately at info@ipd.org.pk with supporting photos and details.
- We may request that you return the item for a full refund or exchange it for a replacement at no additional cost.
5. Non-Refundable Items
- Certain items such as digital downloads, gift cards, and items marked as non-refundable are not eligible for refunds.
6. Contact Us
For any inquiries regarding refunds, please contact our Refunds Department at:
Email: info@ipd.org.pk